Critical Incident Management 2025

We enable you to enhance your crisis awareness, identify the required skills to deal with crisis and learn from others. You will practice your crisis management skills by exploring the latest theories and standards, learn about good practice, and explore crisis-related team dynamics. You will learn through a plurality of approaches ranging from appropriate crisis management structures and response methodologies to leadership skills and behavioural components. We ensure that your personnel and processes are as prepared as possible to plan, establish, maintain, review and continually improve its crisis management capability based on the guidance standard ISO 22361:2022.

We explore both the behavioural and organisational aspects of responding to crises. You will be required to respond to specifically designed interactive simulations based on real-life events that will test your levels of preparedness and enhance your ability to respond effectively and resiliently to crises.

Learning objectives

Evaluating response skills

The course enables crisis management team (CMT) members to effectively enhance their response skills and collaboration. By working through specifically designed and carefully crafted incidents, based on actual case studies, you are able to:

• understand what constitutes a crisis
• test your decision-making,
• information management and analysis,
• crisis response tools,
• prioritisation,
• crisis decision-making leadership,
• and team management skills

The course combines the three pillars of the GCSP’s holistic learning approach: the latest in high-level academic expertise, the wisdom of experienced senior practitioners, and the collective experience of the participants. This unique dynamic energises discussions about challenging topics as you push the boundaries of your own capabilities in an interactive learning environment, exploring with the experts the knowledge, skills and behaviours that demonstrably produce high performance in challenging conditions.

Course components:

• strategic decision-making in crisis situations
• decision-making models and techniques in time sensitive and high stake situations
• behavioural aspects of crisis leadership and decision-making

The course is designed for officials and executives from:

• government,
• military,
• international organisations,
• non-profits and,
• the corporate sector.

The GCSP reserves the right to modify the programme dates, location and fee at any time. 
15% Early-Bird Discount if you apply before 28 March 2025. GCSP Alumni qualify for a 20% discount on the standard rate of [1000] CHF. Bring a friend: 850 CHF (ensure your friend or colleague mentions your name in their online application)